Talking with a friend (Travis Cross, OfficeTone,) about technology adoption by small businesses and I ask:
What happened to the Technology Progress Dividend?
It became a Complexity Tax.
No doubt: small businesses spend more money dealing with technology than they earn from adopting new technology. Think: password mahem, upgrades that go wrong, incompatible versions, security threats and training that never seems to be enough to improve productivity or enhancing skills.
Just a thought.